Remittance Advice

After submitting a Claim Batch to the File Transfer Site (FTS) you will need to revisit the site multiple times in order to retrieve the RA (Remittance Advice) files. There could be two or more RA files to retrieve.  One typically is the RA Accepted which would mostly contain claims from the Claim Batch recently submitted and the second RA file typically contains the RA Rejected (NOTE:  There could be claims in RA files that are not connected to the batch submitted most recently.)  They do not show up in FTS at the same time so you will want to go back into FTS weekly.  Best rule of thumb is to go into the FTS on Wednesdays (beginning the week after you submitted a Claim Batch by Tuesday at 5:00p.m.)   The FTS only keeps files/messages available for a short length of time so be sure to check often so you do not miss any.

For ISE Only Users select Medicaid -> Billing.

For Multi-product Users select Special Ed -> Billing.

1.  Click on RA Import.

1.  Click on Browse and select the RA file that you downloaded from the DEG website.

2.  Click on Submit.

You will repeat this process for the second RA file that you download from DEG once it becomes available to you in DEG website.

1.  The RA Summary will give you an overall Summary of the Batch and show what was Accepted and Rejected along with the total number of Claims.

2.  The RA Accepted will show all of the claims that were accepted.

3.  The RA Rejected will show all of the claims that were rejected.

1.  If you have uploaded the RA Accepted Claims file to the Batch, the screen will show the total number of Accepted Claims and detailed information about each Claim.

2.  If you have not uploaded the RA Accepted Claims file to the Batch, this screen will prompt you that the Claim has, "No accepted claim information".   The RA Accepted file will need to be uploaded to the Batch.   See "Adding RA (Remittance Advice) to Claim Batch" for detailed information on how to upload an RA file to a Claim Batch.

1.  If you have uploaded the RA Rejected Claims file to the Batch, the screen will show the number of Rejected Claims and give detailed information about the Claims.

2.  If you have not uploaded RA Rejected Claims into the Batch, the following error will show, "No rejected/denied claim information".  The RA Rejected file will need to be uploaded to the Batch.  See "Adding RA (Remittance Advice) to Claim Batch" for detailed information on how to upload an RA file to a Claim Batch.

1.  After you have reviewed the Rejected Claims and corrected any areas that needed to be addressed such as:  Missing Medicaid Consent or either out-of-date or missing Scripts/Referrals on file in Illuminate you will then Unlock NPI Claims for Resubmission.  See "Unlocking NPI Claims for Resubmission" at http://help-ise.illuminateed.com/m/8469/l/185948-unlocking-npi-claims-for-resubmission.