In the process of importing the data there are times when we run into what Illuminate refers to as no-show records. A no-show record is one that was previously present but is no longer being sent. Think of a student enrollment record. Yesterday you were sending us data for a given student but today the record is no longer being sent over to Illuminate in the data files.
So how do no-shows happen?
Typically, no-shows are a result of the processes or work-flow in your student information system. For example, if a student were enrolled at the beginning of a school year but then never showed up for school, in some student information systems the student enrollment record is removed. From an Illuminate perspective, all we know is that there used to be an enrollment record and now there isn't one. Another example is if a student is given a schedule, then that schedule is changed in such a way that the original schedule records were removed. Again, from an Illuminate perspective, the records are just not in the files anymore.
So why does this matter?
In Illuminate, many things are reliant on enter/start and exit/end dates. In the case of these no show records, we receive initial records with enter dates but then we never receive a record indicating that the student's records should end. We just don't receive data. As a rule, Illuminate does not delete data just because it is no longer received. This could potentially result in accidental deletions if files were incomplete for some reason. So without an end date and with the data no longer in the files, these no-show records manifest themselves in the system as roster errors, enrollment errors, or program errors. The most common place you will see no-shows is when a teacher asks "Why is this student still on my class roster? He never even showed up but he's been here forever!"
So what's the solution?
In the automation profile (Admin > Core Data Automation Profile) visit the no-show management settings. There you can determine how your no-show data should be handled. See the No-Show Management article for more details.