This lesson will guide you through Introducing your Illuminate platform to your users: Log In, Log Out, or Change Your Password, Finding Your Way Around, and Contact Support.
Use this as a guide to facilitate the training in a computer lab. Show the videos before users log in or view one video at a time so users can follow along.
Before You Get Started
- Confirm with your IT/Technology Team of your ability to access VIMEO on site/district computers.
- Updated internet browsers are preferred and recommended.
- Verify with your Admin team that all users have an username and password.
- Confirm your Illuminate website address: [districtname].illuminateED.com
Select your Preferred Internet Browser > Type your web address in the web address bar > Enter provided username and password > Select Login.
To log out, simply select the Control Panel and click on Sign Out.
For more information, visit the Log in, Log Out, or Change Your Password lesson in our Introduction Help Manual.
Finding Your Way Around
- Your landing page can be your Tile or Data Dashboard
- The Navigation Panel shows tools and features made available to your role
- By default, the information and students you see is of currently rostered students
- Use the search or Quick Switcher tool to quickly move around in your account
To learn more, visit Finding Your Way Around for more lessons.
Navigation: Control Panel > Select help@illuminateed.com > Your preferred email application will open to compose a new message.
Here are some helpful tips to better assist you when contacting Illuminate Support:
- Provide user information found in your Control Panel, such as Name and Username, along with your district name and any additional contact information if we need to contact you.
- Provide the type of internet browser, especially for scanning and online testing assistance.
- Indicate the area or module your challenge or question may be a part of such as "Assessments" or "Reports", including the title of the specific reports or assessments.
- Summarize your challenge, question, or suggestion in as much detail as possible, what has been attempted, and if available, send screenshots or pictures.
- Illuminate Support staff can be contacted by phone (Monday through Friday, 8am-5pm) or by email.
For more information, visit our Introduction Help Manual.
Next Steps
Want to Explore all of the dashboard options? Visit Tile Dashboards from our Introduction Manual.
Curious about our Next Steps for Illuminate? Visit our Release Notes.