This lesson will guide you through Introducing your Illuminate platform to your users: Log In, Log Out, or Change Your Password, Finding Your Way Around, and Contact Support.
Use this as a guide to facilitate the training in a computer lab. Show the videos before users log in or view one video at a time so users can follow along.
Before You Get Started
- Confirm with your IT/Technology Team of your ability to access VIMEO on site/district computers.
- Updated internet browsers are preferred and recommended.
- Verify with your Admin team that all users have an username and password.
- Confirm your Illuminate website address: [districtname].illuminateED.com
Select your Preferred Internet Browser > Type your web address in the web address bar > Enter provided username and password > Select Login.
To log out, simply select the Control Panel and click on Sign Out.
Finding Your Way Around
- Your landing page can be your Tile or Data Dashboard
- The Navigation Panel shows tools and features made available to your role
- By default, the information and students you see is of currently rostered students
- Use the search or Quick Switcher tool to quickly move around in your account
To learn more, visit Finding Your Way Around for more lessons.
Navigation: Control Panel > Select firstname.lastname@example.org > Your preferred email application will open to compose a new message.
Here are some helpful tips to better assist you when contacting Illuminate Support:
- Provide user information found in your Control Panel, such as Name and Username, along with your district name and any additional contact information if we need to contact you.
- Provide the type of internet browser, especially for scanning and online testing assistance.
- Indicate the area or module your challenge or question may be a part of such as "Assessments" or "Reports", including the title of the specific reports or assessments.
- Summarize your challenge, question, or suggestion in as much detail as possible, what has been attempted, and if available, send screenshots or pictures.
- Illuminate Support staff can be contacted by phone (Monday through Friday, 8am-5pm) or by email.
For more information, visit our Introduction Help Manual.