If you have access to do so, you can become another user in Illuminate (meaning that you can then use the system as if you had successfully logged in as that user). This lesson will show you two ways to do this (one for if you do not know the user's username, and one for if you do know the user's exact username).
Where to Start
1. Click on the Admin Gear.
2. Under Users, click Become Another User.
Option 1: Become Another User Search
1. Enter the name of the user you would like to become in the 'Find a User' box.
2. Click Become User.
The system will list users someone has accessed in the past. You can click the user ID if this is a user you want to become.
Option 2: User Management
1. Click on the Admin Gear.
2. Under Users, click User Management.
1. Enter whatever information you do know about the user. For example, you may choose to enter a portion of the user's name.
2. Click Search.
3. Select Actions.
4. Press Become User.
Note that you are now logged in as the user you selected. You should thus see his or her name displayed near the upper-right corner of your screen.
Next Steps
You can now navigate and use the system as if you are the user you have become. Whenever you want to return to your own account, click on Control Panel icon (upper-right corner of your screen). Then click Sign Out or Login as [name] under the Edit Account Section.
Comments
2 comments
Is each use of the "Become Another User" function logged anywhere on the system?
Hi, Nelson!
We missed your comment! I'm so sorry! We do not have an activity tracker for every use of "Become Another User." We are continually exploring new logging options and this one has been requested previously. Feel free to visit our Client Ideas' Portal to see if it's been officially requested. You can vote and add your thoughts to the request. Otherwise you can outline exactly why you'd like the feature in a new request that will be reviewed by our development team. Thank you!
Kristin
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