This lesson provides users with permission on using the Become Another User function. This feature allows users to impersonate another user, with the purpose of trouble shooting user issues, accessing shared accounts, and more.
Where to Start
- Click on the Administration Gear.
- Under Users, click Become Another User.
Option 1: Become Another User Search
- Enter the name of the user you would like to become in the Find a User box.
- Click Become User.
The system will list users someone has accessed in the past. You can click the user ID if this is a user you want to become.
Option 2: User Management
- Click on the Administration Gear.
- Under Users, click User Management.
- Use the filters if needed to find a user.
- Select Search.
- Select Actions next to the user's information.
- Select Become User.
Note that you are now logged in as the user you selected. A green confirmation banner appears display the username of the user you are impersonating.
Return to Original User
To return to your original account:
- Go to the Control Panel.
- Select Re-login as [username].
Next Steps
To learn more about users, visit User Management.
Comments
2 comments
Is each use of the "Become Another User" function logged anywhere on the system?
Hi, Nelson!
We missed your comment! I'm so sorry! We do not have an activity tracker for every use of "Become Another User." We are continually exploring new logging options and this one has been requested previously. Feel free to visit our Client Ideas' Portal to see if it's been officially requested. You can vote and add your thoughts to the request. Otherwise you can outline exactly why you'd like the feature in a new request that will be reviewed by our development team. Thank you!
Kristin
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