Become Another User – DnA & ISE

This lesson walks through using the Become Another User function. This feature allows users with permission to impersonate another user, with the purpose of troubleshooting user issues, accessing shared accounts, and more.

Users with the Become Another User permission will gain full access to all data within impersonated accounts.

Where to Start

Select the Administration gear.
Under Users, select Become Another User.

Option 1: Become Another User Search

The Become Another User page, with the Find a User dropdown labeled as step 1, the Become User button labeled as step 2, and the recent list of users labeled as step 3.

Enter the name of the user you would like to become in the Find a User box.
Select Become User.

The system will list users someone has accessed in the past. You can select the user ID if this is a user you want to become.

Option 2: User Management

The User Management page, with the filter fields labeled as step 3, the Search button labeled as step 4, the Actions dropdown labeled as step 5, and Become User labeled as step 6.

Select the Administration gear.
Under Users, select User Management.
Use the filters if needed to find a user.
Select Search.
Select Actions next to the user's information.
Select Become User.

Note that you are now logged in as the user you selected. A green confirmation banner appears displaying the username of the user you are impersonating.

Return to Original User

The Control Panel, with the Control Panel menu button labeled as step 1, and Re-login as [username] labeled as step 2.

To return to your original account:

Go to the Control Panel.
Select Re-login as [username].

Next Steps

To learn more about users, visit User Management.