This lesson will guide you through manually managing parent portal accounts, resetting registration, and linking students to parents. Before starting, please contact your Customer Success Manager (CSM) to discuss your rollout plan and initial setup.
Required Permission: Parent Portal Management
Where to Start
1. Click the Administration Gear.
2. Under Parent Portal, click Manage Parents.
1. Search for the parent using the Search Bar.
2. Click on the last name link in blue to access parent account details.
3. To export the list of parents, use one of the application icons to download the list into the desired format.
1. Click Add a Parent.
2. Enter the parent name into the required fields.
3. Click Submit.
4. A success message will appear and the account will be visible in the list of parents.
1. Search for the parent and click the parent's name.
2. Click Add Student, then search for the student. Click on the student's name.
3. Click Yes next to "Are you sure you would like to link this student and parent?".
4. You will be taken back to the Parent Information page and the student will appear under the Students Linked section.
1. Search for the parent and click the parent's name.
2. Click Reset Registration.
Note: Doing this does not issue a new registration code. It resets the parent's registration flag so that he or she can go through the process again and pick a new email and password.
Next Steps
To learn more about the Illuminate Home Connection Portal, see the guides under Parent Portal for DNA.