This lesson will guide you through manually managing parent portal accounts, resetting registration, and linking students to parents. Before starting, please contact your Customer Success Manager (CSM) to discuss your rollout plan and initial setup.
Required Permission: Parent Portal Management
Where to Start
1. Click the Administration Gear.
2. Under Parent Portal, click Manage Parents.
1. Search for the parent and click the parent's name.
2. Click Reset Registration.
Note: Doing this does not issue a new registration code. It resets the parent's registration flag so that he or she can go through the process again and pick a new email and password.
To learn more about the Illuminate Home Connection Portal, see the guides under Parent Portal for DNA.