This guide will walk you through creating and accessing your Help Center account. This is useful for accessing tickets with secure data and for tracking all requests sent to Support.
- Go to https://support.illuminateed.com/
- Click Sign in.
- Click Sign up next to New to Illuminate Education?
- Fill in your account information. This includes 'You full name' and 'Your email'. This email should match your district assigned email address.
- Click the I'm not a robot checkbox.
- Click Sign up.
- Check your email for an activation link from email@example.com. If you do not see it in your inbox, check your Spam folder.
- Click the blue activation Link to finish your account set up.
- Your Help Center account has now been created and linked to your User Account.
If you need assistance with setting up your Help Center account, send an email to firstname.lastname@example.org.