This guide will walk you through creating and accessing your Illuminate HelpCenter account. This is useful for accessing tickets marked as "This ticket contains secure data" and for tracking all requests sent to Illuminate Support.
1. Go to https://support.illuminateed.com/
2. Click Sign in.
3. Click Sign up next to New to Illuminate Education?
4. Fill in your Illuminate account information.
5. Click the I'm not a robot checkbox.
6. Click Sign up.
7. Check your email for an activation link from info@illuminateed.com. If you do not see it in your inbox, check your Spam folder.
8. Click the blue activation Link to finish your account set up.
9. Your Illuminate HelpCenter account has now been created and linked to your Illuminate User Account.
1. Go to https://support.illuminateed.com/
2. Click Sign in.
3. Enter your account information.
4. Click Sign in.
5. Click your name in the top-righthand corner.
6. Click My Activities.
7. Depending on your level of access, your tickets will appear under My Requests, Requests I'm CC'd on, or Organization requests.
Next Steps
If you need assistance with setting up your Illuminate HelpCenter account, send an email to help@illuminateed.com.
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