This lesson will guide you through cleaning up and maintaining users without similar usernames or email addresses. Because Illuminate uses an authentication platform that helps move between various products, it is required to not allow for duplicate usernames or email addresses for your users.
Where to Start
- Click on the Administration Gear.
- Under Users, select User Management.
- Click to select Filter Users to select a specific criteria or list of users you are looking for. If not needed, do not select and by default all users will show.
Most common Filter to be used is Currently Active, showing active users in Illuminate.
Duplicate usernames will not allow for use of the new login process for all Illuminate products. If users are unique and their emails are not, the new login process will not know who to authorize. Your user list of emails may look something like the above.
- Click the header title User Name to sort list, which will provide users with two accounts or duplicate usernames.
- Select Actions to choose to Edit User and adjust the username accordingly. It should be unique.
Most common is a user having two accounts to act as a teacher and another as an admin, for example. However, while separate unique accounts can be created, they must have unique email addresses.
Duplicate emails will not allow for use of the new login process for all Illuminate products. If users are unique and their emails are not, the new login process will not know who to authorize. Your user list of emails may look something like the above.
To see duplicate Email Addresses you need a User-based Custom Report.
- Type keywords for columns such as Username, Email Address, even Active and Academic Year
- Select the preferred data you want, which is under Teachers/Users. You can add more Columns later, but you need at least one to start and create a Custom Report.
- For Columns that were suggested correctly, leave alone. For columns needing a change, select a column.
- Select Build it! when ready.
Your report should look something like the above.
Why Do I See Students?! Data is always tied to a student. Simply go to Manage Columns to hide student information. For this report, you do not need student information, just user.
Why So Many Teacher/Users? If you see multiple teacher/users, it is because they are each tied to students. For example, Mr. Illuminator has a class of 23 students, so you might see his account information in 23 rows. If you do not want to see this, using grouping to sandwich or collapse 23 rows into 1. Review how to do this by visiting Add Grouping to a Custom Report (Consolidate Rows in your Report).
- Click the column header to quickly sort the report by Email Address. You will start to see the report show duplicate email addresses across users.
- Open User Management in another tab or window to work between the two sources.
- Update and edit the user accounts accordingly.
- Always notify users of changes made to their accounts.