This article guides System Admins on how to resolve users with duplicate usernames or emails. In certain instances, users are imported with a different ID or name but they share the same username or email as a user who is already in DnA. This could be due to the person's legal name changing, their ID change in their SIS, or it's an entirely different person entirely, but the email and/or username has been recycled. The ability to resolve duplicate usernames and emails allows districts to choose the account they want to keep by altering the one they do not wish to use.
Required Role: System Admin
Where to Start
- Select the Admin Gear and navigate to User Management.
- Select Resolve Duplicates.
- Select the Usernames tab.
- Enter a username into the search bar to filter for a specific user.
- Duplicate usernames will display in the table.
- Count identifies the number of duplicates appear in the system.
- Select resolve.
- Select edit for the username that should be altered.
- Enter an altered username for the user.
- Select Save.
Add "DNU" (do not use) or "ZZZ" to the front of the email for a quick alteration.
- Select the Emails tab.
- Enter a email into the search bar to filter for a specific user.
- Duplicate emails will display in the table.
- Count identifies the number of duplicates appear in the system.
- Select resolve.
- Select edit for the email that should be altered.
- Enter an altered email for the user.
- Select Save
Add "DNU" (do not use) or "ZZZ" to the front of the email for a quick alteration.