FAQ: How do we contact the help desk?

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    Kristin Town (Edited )

    Our Product Support Specialists are available from 5 am to 5 pm PST. You can reach us by calling (949) 242-0343. You can also reach us via email at help@illuminateed.comYou can also choose to Submit a Request in the upper right hand corner of your Help Center screen. 


    Some local numbers are available for districts that do not have the ability to call out long distance. 

    San Diego Unified Direct Line: (619) 627-0343

    Michigan: (517) 224-4499

    Ventura: (720) 897-1313


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    Tanya (TJ) Phillips (Edited )

    Do you have an toll free number? I've been encouraging our teachers to call for help. I was told recently that they can not call long distance numbers from their classrooms.

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    Kristin Town

    Hi, Tanya!

    I apologize for missing your question! We don't have a toll free number, but I can talk to your implementation manager to see how we better reach your teachers.



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