FAQ: How do we contact the help desk?

Pinned Featured Answered

Follow

Kristin Town

August 22, 2016 16:37

I used to have access to the phone number in the control panel, but I don't see the number any more. How can I call when I need help?

0

• Official comment

  

  Kristin Town August 22, 2016 16:45 (Edited September 09, 2016 16:46)

  Our Product Support Specialists are available from 5 am to 5 pm PST. You can reach us by calling (949) 242-0343. You can also reach us via email at help@illuminateed.com. You can also choose to Submit a Request in the upper right hand corner of your Help Center screen. 

   

  Some local numbers are available for districts that do not have the ability to call out long distance. 

  San Diego Unified Direct Line: (619) 627-0343

  Michigan: (517) 224-4499

  Ventura: (720) 897-1313

   

  Comment actions Permalink
• 

  Tanya (TJ) Phillips June 19, 2017 00:32 (Edited June 19, 2017 00:32)

  Do you have an toll free number? I've been encouraging our teachers to call for help. I was told recently that they can not call long distance numbers from their classrooms.

  0

  Comment actions Permalink
• 

  Kristin Town August 11, 2017 03:02

  Hi, Tanya!

  I apologize for missing your question! We don't have a toll free number, but I can talk to your implementation manager to see how we better reach your teachers.

  Thanks!

  Kristin

  0

  Comment actions Permalink
• 

  Heidi Cuthbert August 19, 2020 13:20

  There is now a recording asking if you are a staff member or a parent, but it does not recognize when you 'push 1' to designate that you're a staff member.

  0

  Comment actions Permalink

Please sign in to leave a comment.