Submit a request

This form is for users with one or more of the following products:
  • DnA
  • eSchoolData
  • SchoolCity
  • ISE
  • IO
  • FastBridge 
  • eduCLIMBER
  • PALS
If you use a different Renaissance product than the ones listed above, please go here to submit a ticket.
Please help us help you by following these best practices:
  • Did you check the help center for answers? Click the logo at the top left of this article to explore all articles for your product.
  • Provide as much pertinent information as possible, including any pertinent time sensitive information like local/state reporting deadlines. This helps us properly prioritize the issue against other work in our queue.
  • Be specific! What teacher? What student? What school site? Provide as many details as possible
  • Screenshots or screencasts are appreciated to best understand where you're at in the system.
  • If you have multiple issues, please send a ticket for each unique problem. This ensures that communication is clear about the issue being looked into and allows agents to easily submit a specific problem in to the development team if needed.
  • If you have an existing ticket and want to check on the status, please do not send in an additional ticket. This ensures that your issue is being worked on by the same agent throughout the process and ensures your ticket will be resolved as quickly as possible. If you have additional information to include on your ticket, please respond to the ticket already in progress.
Not sure which product you use? Visit Which Product am I Using for more information.
Need some help filing out this form? Visit Contacting Support for more information.

If you're checking this field, please let us know in the description why it's time-sensitive so we can properly prioritize it!

Sometimes you need to send us data that should be kept secure (passwords, identifiable student data, etc.) and shouldn't be communicated via email. When you check this box, you'll still receive updates about this ticket via email, but to see what the comments are, you'll need to login to our helpdesk here (you're already logged-in if you can see this message).

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